If you wish to report an adverse event or product quality complaint with a Lilly medicine, please call Lilly Canada’s Customer Response Centre at 1-888-545-5972 (Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).
Submit a question
If you wish to report an adverse event or product quality complaint with a Lilly medicine, please visit the following link for options : Adverse Event/Product Complaint Reporting
Please provide us with the following information so we can ensure your question is triaged appropriately and a response can be provided to you in a timely manner.
Contact Us
Call Us
If you need information about a Lilly medicine or want to report an adverse event or product quality complaint, please call Lilly Canada’s Customer Response Centre at:
(Monday-Friday, 9 a.m. to 5 p.m. Eastern Time, excluding holidays).